Refund policy
If a purchase or training does not work as expected, email hearmeman@hearmemanai.xyz. Include your account email and order or training identifier; never include card details.
Last updated September 16, 2026
Before training starts
Contact us to request a refund for an unused training purchase or an accidental duplicate payment. We verify the payment and whether the credit has been used before processing the request.
Failed or rejected training
A failed or rejected training does not consume a training credit. Check My trainings for its status. If a request is paused for review, contact support; a paused request is not a completed delivery.
If we cannot deliver the service you purchased, contact us for a resolution or refund. Do not purchase a replacement just to recover a missing credit.
After delivery
Training is a customized digital service that uses computing resources. A change of mind after a completed training is not automatically refundable. If the file is missing, unusable or materially different from the described service, contact us so we can investigate and offer a remedy. Individual aesthetic preferences and exact likeness are not guaranteed.
Approved refunds are returned through the original payment provider. Timing depends on that provider and your bank. Nothing in this policy limits mandatory rights under applicable consumer law.